TERMS AND CONDITIONS

1EXECUTIVE OVERVIEW & NATURE OF SERVICES

Safro Mobility Services Private Limited operates as a technology-based Software-as-a-Service (SaaS) and intermediary platform (similar to market standards like Ola, Uber, and Rapido). The Platform acts as a lead generation and discovery network that connects passengers seeking mobility solutions with independent third-party transport operators, vehicle owners, and drivers ("Captains").

2ELIGIBILITY & ACCOUNT REGISTRATION

2.1 Age & Capacity

• Age Limit: You must be at least 18 years of age to register an account and avail services on the Platform. Minors under the age of 18 are strictly prohibited from creating accounts or traveling unescorted.
• Minor Accompaniment: Minors may only receive transport services if accompanied or directly overseen by an adult who assumes complete legal responsibility for their safety and conduct during the ride.

2.2 Identity Verification & Documentation

Upon registration, Users and Captains agree to provide true, current, and complete personal information. To comply with regulatory mandates, the Company reserves the right to collect and verify identify records:

• Customer Verification: Mobile number verification, email validation, and security checks for digital payment methods.
• Captain Verification: Verification of valid Driving License, Commercial Registrations (RC), Vehicle Insurance, Pollution Under Control (PUC) certificates, government identification documents (such as Government ID details), and mandatory police background verification checks.

3USER & PASSENGER CODE OF CONDUCT

Users must use the Safro Platform solely for lawful purposes and in adherence with the laws of the Republic of India. When accessing the Platform or taking a ride, Users expressly agree to:

• Treat Captains with courtesy and respect and abstain from any threatening, abusive, harassing, or improper behavior.
• Ensure safety protocols are maintained, including mandatory helmet usage during Bike Taxi rides.
• Refrain from carrying prohibited, dangerous, hazardous, or illegal substances (including explosives, firearms, narcotics, contraband, or open alcoholic beverages).
• Avoid causing damage to the Captain's vehicle or property. Any damage caused will be billed directly to the User.
• Refrain from reverse engineering, sending automated spam, introducing malicious software/viruses, or overloading the SaaS infrastructure of the Safro App.

4FLEET PARTNER & CAPTAIN OBLIGATIONS

Independent Captains operating on the Safro Platform must observe strict operational and compliance standards:

4.1 Licensing & Regulatory Compliance

Captains must possess a valid, active driving license corresponding to the vehicle category operated (Bike, Auto, or Cab) and ensure all statutory vehicle permits and third-party insurance coverage remain active.

4.2 Mandatory Work Hour Limits & Safety Standards

• Maximum Operational Hours: Captains are strictly restricted from operating on the Safro Platform for more than 12 hours in a single calendar day.
• Compulsory Rest Period: Following 12 hours of platform usage, a compulsory rest break of at least 10 consecutive hours is enforced before the Captain can log back in.
• Induction Training: Captains must complete up to 30 hours of mandatory safety, behavioral, and platform operation training prior to active onboarding.

5FARES, PAYMENTS & CANCELLATION POLICIES

5.1 Pricing Structure

• Upfront App Pricing: Fares for rides and parcel deliveries are displayed on the app before booking, based on distance, estimated travel time, traffic density, and demand dynamics.
• Direct Driver Bidding / SaaS Model: For specific categories (such as Auto and Cab segments), Users and Captains may use the platform's fare quoting mechanism to agree upon mutually acceptable ride charges.

5.2 Payment Channels

Payments may be settled via integrated digital payment gateways (UPI, Wallets, Debit/Credit Cards) or directly via cash to the Captain upon ride completion. The Company conducts bank account and Virtual Payment Address (VPA) validations through secure service providers to facilitate UPI settlements.

5.3 Taxes & Invoicing

Fares are inclusive of or subject to prevailing statutory taxes (GST) and duties as mandated by applicable laws. Ride invoices are delivered digitally via the app or registered email upon trip completion.

6INSURANCE & SAFETY COVERAGE

Safro Mobility Services Private Limited prioritizes safety across all trip categories:

• Accidental Insurance: Active rides booked through the Safro app are covered under personal accident insurance policies provided through recognized insurance partners (e.g., Acko Insurance or equivalent) at no additional cost to the passenger.
• Safety Equipment: Captains providing two-wheeler transport are legally mandated to offer a clean, protective helmet to the passenger for the duration of the trip.

7INTELLECTUAL PROPERTY & SAAS PLATFORM RIGHTS

All technology, app interfaces, branding, software designs, algorithms, trademarks, and content associated with Safro Mobility Services Private Limited remain the exclusive intellectual property of the Company. Users and Captains are granted a limited, non-exclusive, non-transferable license for personal or authorized commercial usage only.

8DISCLAIMERS, LIMITATION OF LIABILITY & INDEMNITY

8.1 Platform Availability & Intermediary Status

The Safro SaaS Platform is provided on an "AS IS" and "AS AVAILABLE" basis. The Company does not guarantee uninterrupted, virus-free, or error-free system performance, especially during natural disasters, network latency, or server downtime beyond reasonable control.

8.2 Third-Party Service Disclaimer

As an intermediary aggregator, Safro is not liable for the individual actions, omissions, driving behavior, or delays caused by Captains, nor for the condition of third-party vehicles. Any disputes regarding ride quality or direct cash transactions are strictly between the User and the Captain, though Safro provides support mechanisms for resolution.

9TERMINATION & ACCOUNT SUSPENSION

Safro Mobility Services Private Limited reserves the right to suspend or permanently deactivate any Customer or Captain account without prior notice if:

• The user breaches any core provision of these Terms or applicable traffic and transport regulations.
• Fraudulent activities, false account creation, or payment manipulation are detected.
• Safety violations, misconduct, or abusive behavior toward users or Captains are reported.

10GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the legal framework of the Republic of India. Any disputes, claims, or legal proceedings arising out of or in connection with the Platform or Services shall be subject to the exclusive jurisdiction of the competent courts in Dholpur, Rajasthan, India.

11CONTACT & GRIEVANCE REDRESSAL

For support queries, grievances, or safety issues, users may reach out to the customer support team through the official communication channels: