Official Legal Document
PRIVACY POLICY
Safro Mobility Services Private Limited
1INFORMATION WE COLLECT
- Personal & Profile Information: Full name, mobile phone number, email address, profile picture, and preferred communication language.
- Captain Verification & Regulatory Documentation: Driving License, Vehicle Registration Certificate (RC), Commercial Permits, PUC, Third-Party Vehicle Insurance, Identity Proof, and police background clearance records.
- Location Data: Precise GPS coordinates, latitude/longitude, speed, direction, and approximate network-derived location.
2LOCATION PERMISSIONS & BACKGROUND TRACKING DISCLOSURE
Background location access is an essential component of Safro's transportation and on-demand logistics architecture. Without access to location updates when the app is running in the background or minimized, core ride dispatching, safety, and fare calculation mechanisms cannot function.
A. Driver-Partners ("Captains"): Core Necessity of Background Location
- Real-Time Booking Dispatch While on Standby: When a Captain marks their status as "Online", Safro evaluates their live location in the background to assign incoming ride bookings and parcel delivery requests based on proximity and fastest route arrival.
- Turn-by-Turn Third-Party Navigation: Captains routinely switch between the Safro app and external turn-by-turn navigation applications (such as Google Maps) or manage incoming phone calls while driving. Uninterrupted background location ensures that trip navigation, route adherence, and passenger pickup ETAs update continuously without session drops.
- Accurate Fare Computation & Distance Auditing: Trip pricing and direct bidding agreements are calculated based on actual road distance and trip duration. Continuous background tracking ensures that screen timeouts, device locks, or app switching do not pause GPS tracking, preventing inaccurate fare calculations.
- Driver Duty Limits & Road Safety Compliance: Captains are restricted to an operating limit of 12 hours per 24-hour cycle, followed by a compulsory 10-hour offline rest period. Background telematics track active duty time to enforce mandatory rest intervals and prevent driver fatigue.
- Safety Telematics & Emergency Support: Live background tracking allows Safro's safety systems to detect abnormal or prolonged halts, critical route deviations, or trigger SOS emergency responses.
- Duty Boundary for Captains: Location collection is strictly confined to when the Captain has set their availability status to "Online" or is fulfilling an active ride/delivery. Once the Captain toggles to "Offline", all background location tracking ceases immediately.
B. Customers & Passengers: Purpose of Background Location
- Live Pickup Synchronization: While waiting for an arriving vehicle, passengers frequently switch to messaging apps or lock their screens. Safro accesses location in the background to transmit the passenger's exact current spot to the approaching Captain, preventing misdirection at crowded pickup locations.
- Trip Safety & Emergency Monitoring: During an ongoing transit, background tracking allows live journey sharing with trusted contacts, automated route tracking, and responsive activation of the in-app emergency SOS alert even if the phone screen is locked.
- Logistics & Package Drop-Off Coordination: Ensures delivery Captains receive live drop-off location coordinates for parcel consignments.
3IN-APP PROMINENT DISCLOSURE & USER CONTROLS
Prominent In-App Disclosure: Prior to requesting runtime location permissions, Safro displays a
dedicated in-app modal clarifying: "Safro app tracks background location only during an active ride, from pick-up to drop, for coordination and safety, and this tracking stops after the ride ends."
User Controls: Users can revoke permissions anytime via device settings. Disabling background location for Captains automatically switches status to "Offline".
4DATA SHARING & THIRD-PARTY DISCLOSURES
- No Commercial Sale: Safro does not sell, rent, or lease personal information or location telematics to data brokers or advertisers.
- Operational Sharing: Location data is shared strictly with matched Captains/Passengers, authorized emergency/insurance partners (e.g., Acko), and law enforcement authorities when legally mandated under the laws of India.
5GRIEVANCE OFFICER & CONTACT INFORMATION
Company Name
Safro Mobility Services Private Limited
Corporate ID (CIN)
U63120RJ2026PTC116858
Registered Office
Dholpur, Rajasthan, India
Grievance Redressal
In-App Help & Support section within the Safro Application